http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/ software development, technology, science and philosophy by Rémy Roy Wed, 19 Nov 2008 23:17:36 +0000 http://wordpress.org/?v=2.6 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-744 Rémy Roy Thu, 05 Jun 2008 22:55:30 +0000 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-744 It seems like telecommunication companies are setting up traps everywhere to make better profit. Profit is an end, not a mean. It seems like telecommunication companies are setting up traps everywhere to make better profit. Profit is an end, not a mean.

]]> http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-728 r3 Thu, 05 Jun 2008 13:30:03 +0000 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-728 I agree about opening up the tunnel for competition. The more companies jump on board the more 'minipolies' will have to up their anti. I dont even want to get started on my HATRED for Bell. But Rogers, on the other hand is NO Angel either. I have been a Rogers wireless customer for 8 years. over the course of that time I changed my account type to suit my lifestyle. What happens? They re-start your account. BS! I needed a new phone and they couldnt give me one for free let alone a discounted price because I had just changed my account type. So i stupidly forked out $180 for a piece of crap phone. All these new providers popping up have better deals, and 'cooler' customer service reps. I am now getting out of bed with Rogers and jumping into single life. Koodo? I agree about opening up the tunnel for competition. The more companies jump on board the more ‘minipolies’ will have to up their anti. I dont even want to get started on my HATRED for Bell. But Rogers, on the other hand is NO Angel either. I have been a Rogers wireless customer for 8 years. over the course of that time I changed my account type to suit my lifestyle. What happens? They re-start your account. BS! I needed a new phone and they couldnt give me one for free let alone a discounted price because I had just changed my account type. So i stupidly forked out $180 for a piece of crap phone. All these new providers popping up have better deals, and ‘cooler’ customer service reps. I am now getting out of bed with Rogers and jumping into single life. Koodo?

]]> http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-725 Ilan Thu, 05 Jun 2008 08:04:11 +0000 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-725 First, all these companies usually call during inconvenient times such as dinner, it is really annoying. Second I had a different problem with an internet provider: they offered me an electronic news letter for three months with no payment, before I accepted I asked them if I will receive an email when these 3 months expire, of course I received no email. After checking my account I saw I was charged for this "free" offer. Of course I immediately called them and disconnected from them. First, all these companies usually call during inconvenient times such as dinner, it is really annoying.
Second I had a different problem with an internet provider: they offered me an electronic news letter for three months with no payment, before I accepted I asked them if I will receive an email when these 3 months expire, of course I received no email. After checking my account I saw I was charged for this “free” offer. Of course I immediately called them and disconnected from them.

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