Comments on: A call from the loyalty department http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/ software development, technology, science and philosophy by Rémy Roy Sun, 05 Feb 2012 06:55:58 +0000 http://wordpress.org/?v=2.6 By: AFSHIN HOMAIE http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-43018 AFSHIN HOMAIE Wed, 01 Feb 2012 15:41:52 +0000 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-43018 I noticed that my jan bill is gone up from total amount due of $25.89 to $29.05!!!? I contacted one of your rep (Micahel) on 09/28/11 @ 6:10 pm and received a confirmation (#A97P48U9) that my rate of $22.92 (before tax) and $25.91 (after tax) is guaranteed for 12 months. So wouldn't this be a breach on contract? He should've mentioned this increase to me then. I checked with my attorney and according to him this is a valid statement. please advise if you will honor this confirmation by your rep or I should let my attorney to handle this going forward. Regards, A. Homaie I noticed that my jan bill is gone up from total amount due of $25.89 to $29.05!!!? I contacted one of your rep (Micahel) on 09/28/11 @ 6:10 pm and received a confirmation (#A97P48U9) that my rate of $22.92 (before tax) and $25.91 (after tax) is guaranteed for 12 months. So wouldn’t this be a breach on contract? He should’ve mentioned this increase to me then. I checked with my attorney and according to him this is a valid statement. please advise if you will honor this confirmation by your rep or I should let my attorney to handle this going forward. Regards, A. Homaie

]]> By: Lidia http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-39699 Lidia Sat, 08 Oct 2011 01:04:27 +0000 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-39699 I have Fibe TV/Internet/Phone with Bell and called bell to transfer the service from from Scarborough to Richmond Hill. After 5 calls and chatting twice with reps, I still don't know if I can have the same service or a better one or none because I got 7 different response.... conclusion ... I cancelled the account. I have Fibe TV/Internet/Phone with Bell and called bell to transfer the service from from Scarborough to Richmond Hill. After 5 calls and chatting twice with reps, I still don’t know if I can have the same service or a better one or none because I got 7 different response…. conclusion … I cancelled the account.

]]> By: CarolBurns21 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-38394 CarolBurns21 Sun, 21 Aug 2011 23:20:58 +0000 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-38394 One acknowledges that men's life is not cheap, however we need cash for different things and not every man earns big sums money. Thus to receive fast <a href="http://bestfinance-blog.com" rel="nofollow">loans</a> or college loan would be a right way out. One acknowledges that men’s life is not cheap, however we need cash for different things and not every man earns big sums money. Thus to receive fast loans or college loan would be a right way out.

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]]> By: Suzy http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-37449 Suzy Tue, 19 Jul 2011 10:31:40 +0000 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-37449 At last! Somoene who understands! Thanks for posting! At last! Somoene who understands! Thanks for posting!

]]> By: Rémy Roy http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-29529 Rémy Roy Wed, 14 Jul 2010 21:52:03 +0000 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-29529 Hey Judi, I do feel your frustrations. I have had the same kind of feeling towards them for a while. Hey Judi,

I do feel your frustrations. I have had the same kind of feeling towards them for a while.

]]> By: judi brown http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-29517 judi brown Wed, 14 Jul 2010 15:16:46 +0000 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-29517 Our Bell phone company has billed me anywhere from $128 to $350 the next. Give me a credit one month then next says adjustments of $250 or more. Can't get right answer fed up if it wasn't so difficult in changing companies i would do it and they know it. Just fed up with this company more than i can say. Judi Our Bell phone company has billed me anywhere from $128 to $350 the next. Give me a credit one month then next says adjustments of $250 or more. Can’t get right answer fed up if it wasn’t so difficult in changing companies i would do it and they know it. Just fed up with this company more than i can say. Judi

]]> By: Rémy Roy http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-744 Rémy Roy Thu, 05 Jun 2008 22:55:30 +0000 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-744 It seems like telecommunication companies are setting up traps everywhere to make better profit. Profit is an end, not a mean. It seems like telecommunication companies are setting up traps everywhere to make better profit. Profit is an end, not a mean.

]]> By: r3 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-728 r3 Thu, 05 Jun 2008 13:30:03 +0000 http://www.remyroy.com/2008/06/04/a-call-from-the-loyalty-department/#comment-728 I agree about opening up the tunnel for competition. The more companies jump on board the more 'minipolies' will have to up their anti. I dont even want to get started on my HATRED for Bell. But Rogers, on the other hand is NO Angel either. I have been a Rogers wireless customer for 8 years. over the course of that time I changed my account type to suit my lifestyle. What happens? They re-start your account. BS! I needed a new phone and they couldnt give me one for free let alone a discounted price because I had just changed my account type. So i stupidly forked out $180 for a piece of crap phone. All these new providers popping up have better deals, and 'cooler' customer service reps. I am now getting out of bed with Rogers and jumping into single life. Koodo? I agree about opening up the tunnel for competition. The more companies jump on board the more ‘minipolies’ will have to up their anti. I dont even want to get started on my HATRED for Bell. But Rogers, on the other hand is NO Angel either. I have been a Rogers wireless customer for 8 years. over the course of that time I changed my account type to suit my lifestyle. What happens? They re-start your account. BS! I needed a new phone and they couldnt give me one for free let alone a discounted price because I had just changed my account type. So i stupidly forked out $180 for a piece of crap phone. All these new providers popping up have better deals, and ‘cooler’ customer service reps. I am now getting out of bed with Rogers and jumping into single life. Koodo?

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